Help Desk

Sage 100 ERP Support Analyst (Help Desk)

Job Description
Lead support analyst providing professional, friendly help desk support for our clients using Sage 100 ERP (formerly MAS90 and MAS200) software.

Responsibilities will include, but are not limited to the following:

    • Research source of errors, resolve problems, and recommend resolution
    • Answer client inquires related to hardware and operating systems
    • Help in teaching procedures and answer all client requests for information
    • Correction of client related technical problems.

Desired Skills and Experience:
To perform this job successfully, an individual must be able to manage each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • 1-3 years
    • Physical presence at Louisville, KY (HQ) required

We Offer:

  • A history of success and valuable reputation: celebrating over 25 years of successful partnerships with our clients
  • Monthly team-building
  • Amazing team and work environment: 2017 Best Place to Work Honoree by Louisville Business First
  • Competitive salary
  • Employer-paid Medical & Dental insurance
  • Matching 401k, PTO benefits & more!