Help Desk

Oasis Service Agreement Plans – Live, Expert Support That You Can Afford! Choose the Plan that Meets Your Unique Needs.

Oasis Gold Oasis Service Level Agreement
Oasis Gold

Starting at

$300 per month

  • Up to 8 business hour response time​
  • Unlimited Help Desk Services on “system as deployed”, when submitted through Help Desk
  • Prioritized Service Tickets (where possible, initial contact for clients’ Help Desk tickets will be prioritized over other existing, non-business critical tickets)​
Oasis Platinum Oasis Service Agreement
Oasis Platinum

Starting at

$500 per month

Everything in Oasis Gold, and:
  • Up to 4 business hour response time
  • Training: Oasis will provide up to 6 hours of training per year
  • Yearly Account Review
  • Third Party Project Assistance on calls, etc.
Oasis Elite Oasis Service Agreement
Oasis Elite

Contact Oasis team for

Custom pricing

Everything in Oasis Platinum, and:
  • Our FASTEST response time: 2 hours or less
  • Training: Oasis will provide up to 12 hours of training per year
  • Basic Solution Design 
  • Basic Reports/Saved Searches 
  • CSV Import Support
  • Dedicated Project management
  • Form Changes
Oasis Service Agreements:
Simple and Cost-Effective Plans That You Can Afford

Take the first step in leveraging your Sage 100, Sage Intacct or NetSuite ERP to its full potential with a plan that meets your unique needs. LEARN MORE >>

Our managed service agreements can fit the budget and needs of any size organization. The Oasis Service Agreements provide your company with unbelievably fast response times, training and more – all designed to help you better leverage your Sage 100, Sage Intacct, or NetSuite ERP.

With an Oasis Service Agreement, your business will realize many benefits. Just a few to peak your interest include:

  • Budget expenses for your Sage 100 support, Sage Intacct, or NetSuite ERP support so you can manage cost expectations throughout the year
  • Gain access to our team of software consultant specialists, with more than 300 years of combined industry experience in accounting, human resource management and custom software development experience
  • Eliminate invoices for 15 – 30 minute support tickets with unlimited Help Desk Services
  • Custom training so you and your team stay updated on changes and improvement to your software over the years

With an Oasis Service Agreement you won’t ever wonder if you are using your system to its full potential. Choose from three different plans to determine which one is right for your organization.

Customers Love Our Support Almost As Much As We Love Them


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