Oasis Service Agreements:
Managed Service Agreements to Fit the
Budget and Needs of Any Size Organization
Take the first step in leveraging your ERP to its full potential with a plan that meets your unique needs
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Our managed service agreements can fit the budget and needs of any size organization. The Oasis Service Agreements provide your company with unbelievably fast response times, training and more – all designed to help you better leverage your Sage 100 or NetSuite ERP.
With an Oasis Service Agreement, your business will realize many benefits. Just a few to peak your interest include:
- Budget expenses for your Sage 100 support or NetSuite support so you can manage cost expectations throughout the year
- Gain access to our expert consultants
- Eliminate invoices for 15 – 30 minute support tickets with unlimited Help Desk Services
- Custom training so you and your team stay updated on change and improvement to your software over the years
With an Oasis Service Agreement you won’t ever wonder if you are you are using your system to its full potential. Choose from three different plans to determine which one is right for your organization.
Oasis Service Agreement Plans – Choose the Plan that Meets Your Unique Needs.
Oasis Gold
Starting at
$300 per month
Includes:
- Unlimited Help Desk Services on “system as deployed”, when submitted through Help Desk
- Prioritized Service Tickets (where possible, initial contact for ISS administrator holders’ Help Desk tickets will be prioritized over other existing, non-business critical tickets)
- Up to 8 business hour response time
Oasis Platinum
Starting at
$500 per month
Includes
Everything in Oasis Gold, and:
- Up to 4 business hour response time
- Training: Your system will only work as well as you know how to use it
- Yearly Account Review
- Third Party Project Assistance on calls, etc.
Oasis Elite
Contact Oasis team for
Custom pricing
Includes
Everything in Oasis Platinum, and:
- Our FASTEST response time: 2 hours or less
- Training: Oasis will provide up to 20 hours of training per year
- Basic Solution Design
- Basic Reports/Saved Searches
- CSV Import Support
- Dedicated Project management
- Form Changes
Our Customers Love Our Support Almost As Much As We Love Them
98%
Overall satisfaction with technician
96%
of customers received a response in a timeframe they expected or faster
97%
of customers had their issue resolved or were testing the solution
83
Net Promoter Score