Help Desk

Oasis Service Agreement Plans – Live, Expert Support That You Can Afford! Choose the Plan that Meets Your Unique Needs.

Oasis Gold Oasis Service Level Agreement
Oasis Support

Starting at

$300 per month

Includes:
  • Up to 8 business hour response time​
  • Unlimited Help Desk Services on “system as deployed”, when submitted through Help Desk
  • Prioritized Service Tickets (where possible, initial contact for clients’ Help Desk tickets will be prioritized over other existing, non-business critical tickets)​
  • Discounted Prepaid Execution Hours (minimum of 25 hours)
Oasis Platinum Oasis Service Agreement
Oasis Execute

Starting at

$500 per month

Includes
Everything in Oasis Support, and:
  • Up to 4 business hour response time
  • Execution Hours: (every 6 months) To be utilized for anything outside of Help Desk Services *except custom development
    • Example: Training, Solution Design, Third Party assistance, Report or Saved Search creation, Form Modifications…
  • Yearly Account Review
Oasis Elite Oasis Service Agreement
Oasis Optimize

Contact Oasis team for

Custom pricing

Includes
Everything in Oasis Optimize, and:
  • Our FASTEST response time: 2 hours or less
  • Execution Hours (every 6 months): To be utilized for anything outside of Help Desk Services * except custom development
    • Example: Training, Solution Design, Third Party Assistance, Report or Saved Search creation, Form Modifications…
  • Bi-Annual Account Review
  • Optimization Project
Oasis Service Agreements:
Simple and Cost-Effective Plans That You Can Afford

Take the first step in leveraging your Sage 100, Sage Intacct or NetSuite ERP to its full potential with a plan that meets your unique needs. LEARN MORE >>

Our managed service agreements can fit the budget and needs of any size organization. The Oasis Service Agreements provide your company with unbelievably fast response times, training and more – all designed to help you better leverage your Sage 100, Sage Intacct, or NetSuite ERP.

With an Oasis Service Agreement, your business will realize many benefits. Just a few to peak your interest include:

  • Budget expenses for your Sage 100 support, Sage Intacct, or NetSuite ERP support so you can manage cost expectations throughout the year
  • Gain access to our team of software consultant specialists, with more than 300 years of combined industry experience in accounting, human resource management and custom software development experience
  • Eliminate invoices for 15 – 30 minute support tickets with unlimited Help Desk Services
  • Custom training so you and your team stay updated on changes and improvement to your software over the years

With an Oasis Service Agreement you won’t ever wonder if you are using your system to its full potential. Choose from three different plans to determine which one is right for your organization.

Customers Love Our Support Almost As Much As We Love Them

98%

Overall satisfaction with technician

96%

of customers received a response in a timeframe they expected or faster 

97%

of customers had their issue resolved or were testing the solution

83

Net Promoter Score